Access Members

faq

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What is Access Members?

Access is a membership-based app helping users seamlessly book coveted dining reservations. We reduce planning time for individuals and provide corporate teams with a centralized platform to manage all dining related bookings (tables, private dining, events).

How does It work?

Members receive a monthly ‘key’ balance that they can use to book reservations at our partnered restaurants. Tables are held exclusively for our members, ensuring easy instant booking capability along with our concierge to accommodate custom requests.

How Do I Join?

Apply for membership through our website by selecting a plan that fits your dining needs. For a limited time, guests/non-members can download the app to check out the interface and book tables a la carte.

How Many Reservations Can I make Per Month?

3 to 15 reservations per month, depending on membership plan. You pay for the meal as usual directly at the restaurant with no minimum spend requirements.

How far in advance can i book a reservation

Tables are typically available 15 to 30 days in advance. We also accommodate last-minute bookings through our custom request feature.

What is the reservation cancellation Policy?

Each restaurant has its own cancellation policy which is communicated upon booking. Keys will be fully refunded if members abide by the cancellation policy, which is usually between 8 – 48hrs prior to the seating time.

How can Access benefit my company?

Access saves time by eliminating the hassle of securing top dining reservations for client meetings, team dinners, and corporate events. With instant bookings, expense integration, and flexible key distribution, your team can focus on business while we handle dining.

Can multiple employees book reservations under one account?

Yes, Access allows companies to distribute Member Keys among employees, enabling teams to book reservations independently while maintaining centralized control over dining expenses.

How does Access integrate with expense management systems?

Access seamlessly integrates with tools like SAP Concur, ensuring all reservations and dining expenses are tracked automatically, eliminating manual reimbursement processes.

Is there a way to track and manage corporate dining expenses?

Yes, our dashboard provides real-time visibility into dining spend, usage reports, and reservation history, helping businesses optimize their T&E budgets.

Can Access be used for private dining and events?

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How do we onboard our team to Access?

Once your company joins, we provide a dedicated account manager to assist with employee onboarding, key distribution, and platform training, ensuring a smooth experience from day one.

How does Access work for individual members?

As an Access member, you receive Access Keys each month, which you can use to instantly book top restaurants without dealing with waitlists, back-and-forth calls, or minimum spends.

Can I book reservations for others?

Yes! You can use your Access Keys to book for yourself or on behalf of friends, family, or colleagues—making it perfect for hosting client dinners or special occasions.

What types of restaurants can I book through Access?

Access partners with high-demand restaurants, offering reservations for private dining rooms, chef’s counters, lounges, and standard tables across a curated selection of top venues.

Do I need to pay for My Meal in advance?

No, Access secures your reservation, but you pay the restaurant directly when dining—just like a normal booking, with no hidden fees.

Can I carry over unused Access Keys?

A percentage of unused keys roll over only for Premium membership. Our Core plan does not offer this benefit.

How do I join Access as an individual?

Simply apply for membership through our website, choose a plan that fits your dining lifestyle, and start booking instantly with your monthly Access Keys.

How does Access work for restaurants?

Access partners directly with restaurants to secure high-value corporate and individual bookings, holding dedicated inventory for members while ensuring a seamless, no-hassle process for restaurant staff.

Does Access charge restaurants any fees or commissions?

No, Access is completely free for restaurants. Unlike traditional platforms, we do not charge commissions or booking fees, ensuring restaurants retain full revenue from reservations.

How does Access benefit my restaurant?

Access helps monetize your brand and prime-time reservation inventory with no operational changes. Our partnership model also helps fill private dining rooms and significantly reduce no shows and last-minute cancellations.

Do my staff need to learn a new TMS system?

No, Access integrates seamlessly with Resy, OpenTable, SevenRooms, and other existing reservation systems, so your team can keep working as usual without disruption.

What happens if a reserved table is unbooked?

If a reservation slot remains unbooked within a set time window, the table is automatically released back to the restaurant, ensuring no lost revenue opportunities.

How can my restaurant join Access?

Restaurants can reach out directly to concierge@accessmembers.com. Once onboarded, your venue will gain priority exposure to high-value members and corporate clients.

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